FAQ


WHAT IS LOST & ESCAPE ?

Lost & Escape hosts two real-life escape games, each of which require 2 to 6 players to work together to solve hidden puzzles and escape, before the 60-minute timer runs out.

 

IS THERE AN AGE LIMIT?

For the best experience here at Lost & Escape, we recommend that players be at least 10 years of age. Children under 16 need to come with an adult.

 

HOW MANY PEOPLE CAN PLAY?

Teams range between 2-6 players. For the best room escape experience, we recommend playing with 4 to 6 people as it will be easier for everyone participate. Large group bookings are very welcome, if you have more than 6 people, please give us a call on 01912220286 or send us an e-mail at info@lostandescape.co.uk to book your game.

 

IS THE GAME FRIGHTENING OR DANGEROUS?

No, these are mainly puzzle games; the goal is to escape the room in 60 minutes. If the games make you feel uncomfortable in any way or if you feel you cannot continue, you may stop at any time — just let us know.

 

CAN I PLAY IF I AM PREGNANT/DISABLED?

Due to the nature of some of our games, we do not recommend disabled/pregnant participants to partake in all of the activities involved as some may prove too physically demanding; participation is left to the player’s discretion.

If at any time you feel unable to overcome an obstacle you may opt-out of it and leave the rest of your team to complete the challenge instead.

Game 2 in particular may prove physically demanding to handicapped participants, and as such we do not recommend it if this is your case.

 

WHAT THE PRICE OF THE GAME?

The price varies depending on the number of players; please check our booking page for more details.

 

HOW DO I BOOK A GAME?

Simply use our online booking system to choose your game and time; our system should slot your booking immediately. You can book up to 24 hours in advance. If you would like to book within 24 hours, please contact us first by phone 0191 222 0286, or email us at info@lostandescape.co.uk.

 

CAN I PAY BY CARD?

Yes, we now accept card payments.

 

CAN I CANCEL THE BOOKING?

Please be aware that once your booking is confirmed we cannot accept any cancellation and your deposit is nonrefundable. However we can help you reschedule your game by phone or email. Please inform us 24 hours in advance, otherwise the booking will be locked.

 

DO I NEED TO PREPARE BEFORE THE GAME?

For Game 2: The Lost Treasure, we suggest that our players wear something comfortable as apparel such as scarves may impede you in the laser room; however we also have a cloakroom facility available.

 

WHEN SHOULD I ARRIVE AT THE VENUE?

Please arrive 10 mins before your booked time (when the game starts). Instructions will be provided before you enter the rooms. During the game, food and drinks are not allowed in the rooms.

 

HOW DO I REACH LOST & ESCAPE? ARE THERE ANY PARKING FACILITIES?

Our address is Suite 1, Blackfriars Court, Dispensary Lane, NE1 5UG. It just behind The Gate, next to the Galen House.

Unfortunately we do not have a customer parking space, however you will be able to park your car at  Q-Park, NE1 4YB, on Stowell Street. Remember to quote LOSTESCAPE when pre-booking your parking space to receive a 10% ticket discount!